Get in Touch with Us
Contact our compassionate team for inquiries, home healthcare consultations, or to discuss your care needs. We're here to support you and your loved ones.
Contact Us
Frequently Asked Questions
Answers To Commonly Questions
What is home healthcare?
Home healthcare allows individuals to receive supportive care in the comfort of their own home. At Metro Care Partners, we help clients maintain independence, safety, and dignity by providing compassionate assistance with daily living needs, companionship, and personalized care support.
How do you ensure the safety and quality of care?
We focus on safety, communication, and consistency. Our caregivers are carefully screened, trained, and matched based on each client’s needs. We also create personalized care plans, monitor service quality, and stay in communication with families to make sure care is being delivered with professionalism and compassion.
Can home healthcare services be covered by
insurance?
Some services may be covered by long-term care insurance, veterans benefits, or other programs depending on the client’s situation and policy. Many families also choose private pay for home care services. Metro Care Partners can help you understand your options and determine the best next step for your care needs.
Who can benefit from home healthcare services?
Home healthcare can benefit seniors, individuals recovering from illness or surgery, people with disabilities, families caring for loved ones, and anyone who needs extra support at home. Our services are designed to help clients remain safe, comfortable, and cared for while giving families peace of mind.
Are your caregivers licensed and trained?
Yes. Our caregivers are trained to provide dependable, compassionate support based on the services each client needs. We verify qualifications, complete background checks, and make sure every caregiver understands the importance of safety, respect, confidentiality, and quality care in the home.
What is the process to start home healthcare
services?
Getting started is simple. First, complete our care request form or contact Metro Care Partners. Next, our team will speak with you to understand your situation, care needs, schedule, and preferences. From there, we create a personalized care plan and match you with the right caregiver to begin services.
Terms of Service
Effective Date: [5/26/26]
Website: metrocarepartners.net
Company: Metro Care Partners
1. Acceptance of Terms
By accessing this website, submitting a form, scheduling a consultation, or communicating with Metro Care Partners through this website, you agree to these Terms of Service. If you do not agree with these terms, please do not use this website or submit information through our forms.
2. Purpose of This Website
This website is intended to provide general information about Metro Care Partners, our care services, and how prospective clients, family members, referral partners, or interested individuals may contact us.
The information on this website is for general informational purposes only and should not be considered medical advice, legal advice, insurance advice, or a substitute for professional healthcare guidance.
3. No Emergency Services
This website and its forms are not intended for emergencies. Do not use this website, online forms, email, or text messaging to report a medical emergency, urgent health concern, or life-threatening situation.
If you or someone else is experiencing a medical emergency, call 911 immediately.
4. No Client Relationship Created by Website Use
Submitting a form, requesting a consultation, sending a message, or scheduling a call does not create a client relationship with Metro Care Partners. A client relationship is only established after Metro Care Partners completes its intake process, determines service availability, confirms that services are appropriate, and any required agreements or care documents are completed.
5. Accuracy of Information Submitted
You agree to provide accurate, complete, and current information when submitting forms or communicating with Metro Care Partners. You are responsible for ensuring that the information you provide is truthful and that you have permission to submit information on behalf of another person, including a family member or care recipient.
Metro Care Partners may rely on the information submitted to determine whether and how to follow up with you.
6. Services Are Subject to Availability
Submitting a request for care does not guarantee that services will be available or appropriate. Services may depend on location, caregiver availability, client needs, applicable regulations, scope of services, and completion of Metro Care Partners’ intake and approval process.
Metro Care Partners reserves the right to decline service requests that fall outside our scope, service area, staffing capacity, or compliance requirements.
7. Care Information and Limitations
Metro Care Partners may provide non-emergency home care, personal care, companion care, and related support services depending on licensing, availability, and client needs.
The information provided on this website does not guarantee a specific outcome, caregiver assignment, schedule, insurance coverage, or level of service.
8. Communication Consent
By submitting a form or providing your contact information, you authorize Metro Care Partners to contact you using the phone number, email address, or other contact information provided. This may include phone calls, emails, text messages, appointment reminders, care consultation follow-ups, and service-related communication.
You may opt out of marketing emails or text messages at any time by following the unsubscribe instructions provided or by contacting Metro Care Partners directly.
9. Text Messaging Terms
If you consent to receive text messages from Metro Care Partners, message and data rates may apply. Message frequency may vary. You may reply STOP to opt out of text messages or HELP for assistance.
Consent to receive marketing text messages is not required as a condition of receiving services.
10. Third-Party Tools
Metro Care Partners may use third-party platforms, including website hosting tools, scheduling tools, customer relationship management systems, form builders, email systems, text messaging systems, analytics tools, and payment processors. These third-party tools may collect, process, or store information according to their own policies and security practices.
11. Website Content
All website content, including text, graphics, logos, service descriptions, forms, and other materials, is owned by or licensed to Metro Care Partners unless otherwise stated. You may not copy, reproduce, distribute, or use our content for commercial purposes without written permission.
12. Prohibited Use
You agree not to use this website to:
Submit false or misleading information
Impersonate another person
Attempt to access unauthorized systems
Upload harmful code or interfere with website functionality
Use the website for unlawful purposes
Submit information about another person without permission
13. No Warranty
This website is provided on an “as available” and “as is” basis. Metro Care Partners does not guarantee that the website will always be available, error-free, secure, or uninterrupted.
14. Limitation of Liability
To the fullest extent permitted by law, Metro Care Partners is not responsible for damages arising from your use of this website, inability to use the website, reliance on website information, or submission of information through online forms.
15. Changes to These Terms
Metro Care Partners may update these Terms of Service at any time. Updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated terms.
16. Contact Information
For questions about these Terms of Service, contact:
Metro Care Partners
email: [email protected]
Privacy Policy
Effective Date: [5.26.26]
Website: metrocarepartners.net
Company: Metro Care Partners
1. Introduction
Metro Care Partners respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website, forms, scheduling tools, phone calls, email, text messages, and other communication channels.
By using our website or submitting information through our forms, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect information that you voluntarily provide, including:
Name
Phone number
Email address
Relationship to the person needing care
City and state where care is needed
Preferred contact method
Type of care requested
Care schedule preferences
Notes about care needs
Payment or funding preferences
Information submitted through website forms
Information shared during consultation calls or follow-up communication
We may also collect limited technical information automatically, such as browser type, device information, pages visited, general location data, IP address, and website usage activity.
3. Health-Related Information
Our forms may ask general questions about care needs so we can understand how to respond to your inquiry. Please do not submit highly sensitive medical information, medical records, Social Security numbers, insurance policy numbers, or emergency medical details through the website form.
More detailed care information may be collected later through a formal intake process if appropriate.
4. How We Use Your Information
Metro Care Partners may use your information to:
Respond to your inquiry
Contact you about care services
Schedule consultations
Evaluate care needs
Create or discuss a personalized care plan
Communicate with family members or authorized contacts
Send appointment reminders
Follow up about requested services
Improve our website, forms, and customer experience
Maintain internal records
Comply with legal, licensing, regulatory, or safety obligations
5. Phone, Email, and Text Communication
By providing your contact information, you authorize Metro Care Partners to contact you by phone, email, or text message regarding your inquiry, consultation, or services.
If you opt in to text messages, message and data rates may apply. Message frequency may vary. You may reply STOP to opt out or HELP for assistance. Consent to marketing texts is not required as a condition of receiving services.
Commercial email messages should include a clear way to opt out; the FTC’s CAN-SPAM guidance explains that commercial email must not use deceptive headers or subject lines and must provide recipients a way to opt out of future marketing emails.
6. How We Share Information
Metro Care Partners does not sell your personal information.
We may share information only when reasonably necessary, including with:
Authorized Metro Care Partners team members
Care coordinators or administrative staff
Service providers that help operate our website, forms, CRM, scheduling, email, text messaging, or analytics
Professional advisors, such as legal, compliance, accounting, or insurance professionals
Government, licensing, or regulatory authorities when required
Other parties with your consent or as permitted by law
7. Third-Party Service Providers
We may use third-party tools such as GoHighLevel, website hosting providers, scheduling tools, analytics platforms, email systems, SMS systems, and other technology providers. These providers may process your information in order to help us operate the website and respond to inquiries.
Metro Care Partners is not responsible for the privacy practices of third-party websites or tools that are not controlled by us.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to help protect information submitted to us. However, no website, online form, email system, text messaging system, or internet transmission is completely secure.
You should avoid submitting highly sensitive information through the website form.
9. Data Retention
We may keep your information for as long as necessary to respond to your inquiry, provide services, maintain business records, comply with legal obligations, resolve disputes, and support legitimate business operations.
10. Your Choices
You may contact us to request that we update, correct, or remove certain information from our records, subject to legal, regulatory, and business recordkeeping requirements.
You may also opt out of marketing communications by following unsubscribe instructions in emails, replying STOP to text messages, or contacting us directly.
11. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect personal information directly from children under 13 through this website. The FTC explains that COPPA applies to certain websites and online services that collect personal information from children under 13.
12. Cookies and Website Tracking
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, measure marketing performance, and support advertising or retargeting.
You may be able to control cookies through your browser settings.
13. Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of third-party websites.
14. Updates to This Privacy Policy
Metro Care Partners may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Continued use of the website after updates are posted means you accept the revised Privacy Policy.
15. Contact Information
For questions about this Privacy Policy or how your information is used, contact:
Metro Care Partners
Email: [email protected]